Hey there! You’re probably here because you’re wondering what happens after you click that “Book Now” button. This page is all about pulling back the curtain. We’ll walk you through exactly how we handle your booking from the moment you confirm your trip to the moment you step out the door on your adventure.
Think of this as your behind-the-scenes pass to how we work. Our goal is to make the entire process, from booking to departure, smooth, reliable, and totally stress-free for you.
Step 1: Sealing the Deal – Booking Confirmation
The journey starts with that exciting moment when your booking is confirmed. Once your payment is processed, our system gets to work instantly. You should receive a confirmation email from us within a few minutes. This email is your official itinerary; it’s your most important document, so please keep it safe!
If you don’t see that email in your inbox (or spam folder) within a few minutes, something might be stuck. Make sure to reach out to our customer care team right away, and we’ll get it sorted.
Step 2: Behind the Scenes – Working with Our Partners
This is where the magic happens. As soon as your booking is confirmed, we immediately send all the necessary details directly to our travel partners, that’s the airlines, cruise lines, and hotels. We have secure, direct connections with them to make sure your reservation is locked in on their end.
While we handle the tech side, the actual travel experience, your seat on the plane, your stateroom on the ship, your room key at the hotel, is provided by these partners. We choose them carefully for their reliability and quality of service.
Step 3: Your Travel Documents – Tickets, Vouchers & Itineraries
What you get from us depends on what you’ve booked:
- Flights: We’ll email you your official e-ticket itinerary/receipt. This is your proof of purchase and has all the details you need for check-in.
- Cruises: You’ll receive a cruise confirmation voucher from us. The cruise line will typically send you a more detailed guest ticket booklet closer to your sail date.
- Hotels: We’ll provide a hotel confirmation voucher. Just present this (either printed or on your phone) at the front desk when you check in.
Kindly review all these documents carefully as soon as you get them. Let us know immediately if any details are incorrect.
Step 4: Before You Go – Pre-Departure Support
Our job isn’t done once you have your documents. We’re here to answer any questions you have right up until you leave. Have a question about baggage fees? Not sure about the hotel's check-in time? Just ask. We’re your dedicated travel partner, and we’re happy to help you prepare.
We also recommend double-checking a few things yourself a week before you travel:
- Flight Schedules: Flight times can be updated by the airline. It's a good habit to verify your departure status directly with the carrier in the final days before your trip.
- Travel Requirements: Make sure you have the right ID, passports, visas, or any health documents required for your destination.
Step 5: During Your Trip – Where to Turn for Help
Once your trip has begun, you are in the hands of the travel suppliers. If you run into an issue like a flight delay, a problem at the hotel, or a question about your cruise, your first and fastest point of contact will always be the provider directly. They are on-site and have the most immediate ability to resolve the situation.
That said, we haven’t disappeared. If you hit a major roadblock and can’t get the help you need, you can still call our customer support. We’ll do everything we can to advocate for you remotely and help find a solution.
Our Commitment to You
Our fulfilment promise is simple: to accurately and efficiently process your booking and provide you with all the documentation and support you need to have a fantastic trip. We’ve built strong relationships with our travel partners to ensure we can deliver on this promise for every single booking.
We know that trust is earned. We aim to earn your trust with every step of this process by being transparent, reliable, and always on your side.
Thank you for letting us be a part of your journey.
